Refund Policy

1. Overview

This Refund Policy explains how refunds and cancellations work for paid Menuvoly subscriptions. It applies to every plan purchased through our checkout, in every currency we support.

This policy forms part of our Terms of Service

2. 30-Day Money-Back Guarantee

If a paid plan does not work for your restaurant, you can request a full refund within 30 days of your first payment for that plan. We refund the amount charged without asking you to justify the decision. Refunds are returned to the original payment method and usually appear within 5-10 business days, depending on your bank or card issuer.

3. Renewals and Cancellations

Subscriptions renew automatically at the end of each billing period until you cancel them. You can cancel at any time from the Billing section of your dashboard: your restaurant keeps full access until the end of the period you have already paid for, and no further charges are made. Renewal payments made outside the 30-day window are generally non-refundable, but if you were charged for a renewal you did not intend to use, contact us: we review these cases individually and normally refund unused renewals.

4. How to Request a Refund

Send your request, including the email address of your Menuvoly account and the order or invoice number, to: [email protected]

5. Merchant of Record

Our order process is conducted by our online reseller Paddle.com, which acts as the Merchant of Record for all our orders. Paddle handles payment, tax and billing enquiries and issues invoices and receipts on our behalf. Approved refunds are returned through Paddle to the payment method used at checkout.